While states and local governments are starting to lift COVID-19 restrictions, ETC staff may still be working staggered or reduced hours. This might cause our staff to be delayed in returning phone calls or emails. If you call into ETC, please leave a voice mail message with your party's extension. We will do our best to return calls as quickly as we can.
If you would like to request a change to your
time/weather/temperature system's messages or would like a new recording, please
email Recording Services
Message changes can also be sent by fax to 262-542-5924.
If you need technical support or have an issue with your
time/weather/temperature system, please contact our Technical Support's Dispatch
line at 1-800-331-2085 (or outside the US at 262-542-5600 x 5298). Please
leave a message if your call is not immediately answered. Or visit
How to Reach Technical Support for alternate methods of requesting support.
During regular business hours (Monday - Friday, 8 am to 4 pm CDT) there is no
charge for support if you have a maintenance contract.
We are all doing our best to work within government restrictions during this time for the safety of our friends and neighbors. Thank you for your understanding and patience.